At Gattumal Brahm Prakash, we are committed to providing high-quality Ayurvedic hair care products. Due to the personal nature of our products, we maintain a No Return Policy to ensure the highest standards of hygiene and product safety.

Please read our policy carefully before placing an order.

No Return Policy

We do not accept returns for any products once they have been delivered.

As our Hair Oil, Hair Cleanser, and Combo Packs are personal care products, they cannot be returned due to hygiene, safety, and quality reasons.

We request customers to review their order carefully before confirming the purchase.

Replacement Policy

Although returns are not accepted, we will gladly provide a replacement if:

· You receive a damaged product.

· You receive a defective product.

· You receive the wrong product.

· The product is damaged during transit.

To be eligible for a replacement, you must notify us within 48 hours of receiving your order.

Please provide:

· Your Order ID

· Clear photographs of the outer package

· Clear photographs of the product received

· A brief description of the issue

Our support team will review your request and provide an appropriate resolution.

 

Refund Policy

Refunds will be issued only in the following situations:

· The ordered product is unavailable after payment.

· Your order is cancelled by Gattumal Brahm Prakash.

· A replacement cannot be arranged for a damaged, defective, or incorrect product.

· A duplicate payment has been successfully verified.

If approved, refunds will be processed to the original payment method within 5–7 business days.

Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

· Change of mind after purchase.

· Incorrect product ordered by the customer.

· Incorrect shipping address provided by the customer.

· Delay in delivery caused by courier partners or unforeseen circumstances beyond our control.

· Product preferences such as fragrance, texture, or individual results.

· Requests made after the 48-hour reporting period.

· Products that have been used, opened, or tampered with.

How to Request a Replacement or Refund

To request a replacement or an eligible refund, please contact us with the following details:

· Order Number

· Full Name

· Contact Number

· Reason for the request

· Photographs of the product and packaging (if applicable)

You can reach us at:

Email: support@gbpayurbeda.in

Phone: +91-8126609020

Our customer support team will review your request and respond as quickly as possible.

Final Decision

Gattumal Brahm Prakash reserves the right to inspect all claims and determine eligibility for replacement or refund. Our decision regarding any claim shall be final, subject to applicable consumer protection laws.

Thank you for choosing Gattumal Brahm Prakash. We appreciate your trust and are committed to providing you with the best possible shopping experience.